FAQs

• Q. Can products be returned after they have been delivered?

  Ans. Yes, please contact us at info@sukkoon.com if you're not satisfied with our products (the chances of which are extremely slim). In order to assure a complete refund, we will require you to return the merchandise.

• Q. In what condition can I return or exchange my product?

  Ans.
  - The wrong item was shipped
  - You've received an expired product
  - On receiving damaged goods or with an altered packaging
  - Products are missing

• Q. What circumstances will prevent requests for returns or replacements from being granted?

  Ans.
  - Opened, used, or modified goods.
  - Absence of original packaging, mono boxes, labels, etc.
  - If a return or replacement request is initiated 7 days after the delivery date
  - Complaint of missing or damaged product if initiated 2 days post delivery

• Q. Can I exchange a portion of my order?

  Ans. Yes. Within 7 days of delivery, you may return any items that are eligible for returns.

• Q. How are refunds handled?

  Ans. A pickup is scheduled for the product after you request to return it. The item will be picked up by one of our courier partners in 5-7 business days after we receive your return request. This item is examined by the quality control staff after it is returned to our warehouse. A refund is started after the goods pass quality control.

• Q. How can I cancel my order?

  Ans. You can use the CANCEL button from [write the position of the cancel option] to cancel your order. Simply state your cancellation reason, and the rest will be handled by us.
  OR
  We will assist you in canceling the order if you phone us at [give contact number (along with the time and days the service is accessible)].

* Sukkoon maintains the right to cancel any order at any moment without contacting the customer beforehand. Sukkoon may also verify an order before sending it to the customer, which may entail getting either a verbal or written acknowledgement from the letter.

Note: Orders may only be canceled up until the point at which they are "Ready to Ship."